ARE YOUR TILES FIRST QUALITY ?
WE ONLY IMPORT AND SELL PREMIUM FIRST QUALITY TILES FROM THE WORLD’S LEADING MANUFACTURERS.
AT TILE SAVERS YOU GET GREAT TILES AT AMAZING PRICES !!!
AT TILE SAVERS WE DON’T SELL ‘CHEAP & NASTY TILES’…WE SELL GREAT QUALITY, INDOOR & OUTDOOR, MODERN, LATEST DESIGN TILES CHEAP !!
WHERE ARE YOUR TILES MADE ?
WE IMPORT DIRECTLY FROM LEADING TILE MANUFACTURERS FROM SPAIN, ITALY, CHINA, VIETNAM AND INDIA.
BOTH MODERN & CLASSIC DESIGNS PRODUCED WITH THE LATEST TECHNOLOGY.
WHAT HOURS ARE YOUR SHOWROOM OPEN ?
FOR YOUR CONVENIENCE WE ARE OPEN 6 DAYS A WEEK !! WE ARE A ‘DIRECT TO PUBLIC’ FACTORY OUTLET SELLING TILES TO YOU AT WHOLESALE PRICES.
WE LIMIT OUR SHOWROOM OPENING HOURS BASED ON THE ANALYSIS OF OUR BUSIEST TRADING TIMES TO KEEP OUR PRICES LOW.
DO YOU ACCEPT RETURNS OF UNOPENED CARTONS ?
WE DO NOT ACCEPT ANY RETURNS. PLEASE BE CERTAIN OF YOUR QUANTITY REQUIRED WHEN ORDERING.
CAN I CANCEL MY ORDER IF I CHANGE MY MIND ? WHAT IS YOUR RETURNS POLICY ?
AS A DIRECT IMPORTER AND STOCKIST ONCE WE PROCESS YOUR ORDER THE TILES ARE TAKEN OUT OF CIRCULATION AND PACKED READY AWAITING YOUR DELIVERY.
THIS STOCK IS THEREFORE UNAVAILABLE FOR SALE TO OTHER CUSTOMERS AND BELONGS TO YOU.
PLEASE BE CERTAIN OF YOUR SELECTION AS WE DO NOT ACCEPT ANY CANCELLATIONS AFTER YOUR PURCHASE HAS BEEN PROCESSED.
DO YOU MATCH UP OLD TILES ? AND CAN I BUY JUST A COUPLE OF BOXES OR JUST A FEW PIECES ?
DEFINITELY NOT. AS A BULK FACTORY OUTLET WE HAVE A MINIMUM ORDER POLICY OF TEN SQUARE METRES (APPROX. 7 CARTONS) FOR INITIAL ORDERS FOR MOST PRODUCTS.
WE ONLY SELL OUR OWN RANGES OF EXCLUSIVELY IMPORTED TILES.
WE SPECIALISE IN LARGE 600x600mm FORMAT PORCELAIN AND LARGE FORMAT TIMBER PLANK TILES GENERALLY SOLD IN LARGER QUANTITIES.
CAN I JUST DROP IN AT ANYTIME, CHOOSE AND PICK UP TILES ON THE SAME DAY ?
NO. WE SPECIALISE IN LARGER ORDERS OF LARGE TILES THAT MOSTLY REQUIRE TRUCK & FORKLIFT DELIVERY.
NO STOCK IS KEPT HERE AT THE SHOWROOM. ALL ORDERS NEED TO BE PICKED AND PACKED AT OUR BULK STORAGE WAREHOUSE.
OUR DELIVERIES ARE MOST OFTEN SCHEDULED WELL IN ADVANCE.
WHEN ? AND HOW ARE MY TILES DELIVERED ?
WE CAN OFFER FREE STORAGE FOR UP TO 12 WEEKS ON LARGE QUANTITY ORDERS.
WE ENGAGE A SPECIALIST TILE DELIVERY COMPANY WHO DELIVER YOU PALLETS OF TILES WITH A MOBILE SITE FORKLIFT.
THE PALLETS ARE WRAPPED AND STRAPPED CAREFULLY SO CAN ALSO BE STORED OUTSIDE OR UNDER A CARPORT.
WHAT FORMS OF PAYMENT DO YOU ACCEPT ?
ALL ORDERS NEED TO BE PAID IN FULL AT TIME OF ORDERING TO SECURE THE STOCK.
WE ACCEPT PAYMENT FROM MOST MAJOR CREDIT CARD PROVIDERS.
SOME LARGE ORDERS CAN BE PAID BY DIRECT BANK DEPOSIT BY ARRANGEMENT.
IN MOST INSTANCES WE DO NOT ACCEPT CASH PAYMENTS.
CAN I COLLECT THE TILES MYSELF ?
WE ALWAYS ADVISE DELIVERY FOR ORDERS OVER TEN CARTONS. MODERN SIZED TILES ARE VERY HEAVY AND THE HIGH RISK OF PERSONAL INJURY IS GENERALLY NOT WORTH THE SMALL COST OF DELIVERY.
MANUAL LOADING OF TILES IS THE BUYERS RESPONSIBILITY AND TILE SAVERS STAFF WILL NOT ENGAGE IN MANUALLY LOADING INTO IMPRACTICAL AND UNSAFE VEHICLES.
FOR LARGE ORDERS OVER 60 SQUARE METRES WE CURRENTLY OFFER FREE LOCAL, AND DISCOUNTED GOLD/SUNSHINE COAST DELIVERY. (**conditions may apply)
WHAT HAPPENS IF I RUN SHORT OF TILES ?
PLEASE MEASURE ACCURATELY, DOUBLE CHECK YOUR QUANTITIES AND ALWAYS ALLOW AT LEAST 10-15% EXTRA FOR CUTTING AND WASTAGE.
IT’S ALWAYS A GOOD IDEA TO HAVE SPARE TILES LEFT TO PUT ASIDE AT THE END OF A JOB FOR ANY FUTURE EMERGENCY REPAIRS.
IN THE EVENT EXTRA CARTONS ARE REQUIRED, THEY MUST BE PAID FOR IN FULL IN ADVANCE.
DEPENDING ON AVAILABILITY OF THE PRODUCT EXTRA CARTONS CAN GENERALLY BE AVAILABLE WITHIN 2-3 WORKING DAYS.